Refund policy
We are proud to provide our customers with high-quality products. If you receive an incorrect product or if its description does not match what you expected at the time of delivery, please contact us within 7 business days. Kindly provide the order ID number from your original confirmation email, along with a description of the damage or defect, and include your email address and phone number.
Our policy stands for a 30-day period from the date of your purchase. If this window has passed, we regret to inform you that we cannot accommodate a refund or exchange.
Please note that gift cards are non-returnable. Additionally, products that have been opened or partially used are not eligible for a refund.
To qualify for a return, your item must be unused and in its original condition, including the packaging. Also, you'll need to provide a receipt or proof of purchase to process your return.
Refunds (if applicable)
Upon receiving and inspecting your returned item, we will send you an email to confirm its arrival and notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original method of payment within a specified timeframe.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please check your bank account first. If there's no sign of a refund, please contact your credit card company and bank to inquire about any potential delays. If the issue persists, feel free to reach out to us at info@bestbeanbestcup.com.au.
Sale Items (if applicable)
Please note that only regular priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange an item for the same one, please send us an email at info@bestbeanbestcup.com.au and ship your item to
Best Bean Best Cup Coffee Roasters
Unit 62/2 Thomsons Road,
Keilor Park VIC 3042
Gifts
If the item was marked as a gift upon purchase and shipped directly to you, you’ll receive a gift credit equivalent to the value of your return once the item is received back. If the item wasn’t marked as a gift or was shipped to the gift giver, a refund will be issued to the gift giver, and they will be notified of the return.
Shipping
To return your product, please mail it to
Best Bean Best Cup Coffee Roasters
Unit 62/2 Thomsons Road,
Keilor Park VIC 3042
Please note that you will be responsible for covering the shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt of returned items otherwise.
